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Privacy Policy

Effective Date: 24 June 2025

1. Introduction

Langdale Lakes (“we”, “us”, “our”) is committed to safeguarding your privacy under UK GDPR. This policy explains how we collect, use, store and share personal data when you visit our website or make a booking.
 

2. Data Controller

Langdale Lakes
Station Road, Langworth, Lincoln, LN3 5BB
Phone: 01522 752414 · Email: info@langdalelakes.co.uk
 

3. Personal Data We Collect

  • Booking/enquiry forms: name, email, phone number, accommodation type, dates, party size, message 

  • Communications: shared details via email or phone

  • Usage analytics: IP address, browser/device info, pages visited, session duration (via cookies) 

  • Cookies: essential cookies (forms, navigation) and anonymised performance cookies; no advertising/profiling cookies 

4. How We Use Your Data

Your data is used to:

  • Process and confirm bookings for B&B rooms, caravan/motorhome pitches, tent pitches, and fishing peg reservations visitlincoln.com+10langdalelakes.co.uk+10caravansitefinder.co.uk+10

  • Communicate site information, booking details, and any updates

  • Improve our website and user experience through anonymised analytics

  • Fulfil legal requirements like financial record-keeping

5. Legal Basis for Processing

  • Contractual necessity: to manage reservations and services

  • Legitimate interests: for business operations and service enhancement

  • Consent: for email marketing or promotions (when given)

  • Legal obligation: to retain records for compliance

6. Disclosure of Your Data

We do not sell or rent personal data. We may share it with:

7. Cookies & Tracking

We use:

  • Essential cookies for site operations (forms, bookings)

  • Performance cookies (e.g. Google Analytics) for anonymous usage analysis
    No profiling or advertising cookies are in use

8. Data Retention

  • Booking and enquiry data: retained for up to 6 years for financial/audit purposes

  • Usage data: session logs deleted after 24 months, with aggregated analytics retained as needed
     

9. Your Rights

You have the right to:

  • Access, correct, delete, or restrict your personal data

  • Withdraw consent to processing or marketing at any time

  • Request portability of your data

Please contact us via email, phone, or the website to exercise any rights. You may also complain to the ICO.

10. Security

We use SSL encryption, secure hosting, and access control. No online system can guarantee full security, but steps are taken to protect your data.

11. International Transfers

Your data is processed and stored within the UK—no international transfers occur.
langdalelakes.co.uk

12. Updates to This Policy

We may update this policy periodically. The “Effective Date” will reflect changes. Continued use implies acceptance.

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